FAQ
Order Information

Once an order has been placed, we’re typically not able to make changes. However, if you need to make a quick revision to your order or request a cancellation, please contact us immediately and we’ll do our best to assist you.

You can shop for items like additional accent/toss pillows and fabrics by the yard right here on our website. The average standard shipping time for most products ordered through the Jonathan Louis Shop is currently estimated at 1-2 weeks from the date your order is received, but may vary as noted below:

  • Custom pillows: 3-6 weeks
  • Designer pillows: 2 weeks
  • Fabrics by the yard: 2-4 weeks

Need to expedite your JL Shop order? Contact us for rush options and pricing on items ordered directly from our site. If you placed your order through a retailer, please follow up with the store directly for more information.

As soon as a tracking number is available, we’ll send it to you via email. You’re also welcome to contact us for a status of your order anytime.

Our factory teams are working hard to ensure that you can enjoy your new furniture as soon as possible! Jonathan Louis proudly serves a wide array of local and national retailers across the U.S. and Canada to fulfill hundreds of custom furniture orders daily – including yours! However, at the manufacturer level, we unfortunately do not have access to individualized customer order details. To obtain the latest status on your custom furniture and shipment, please be sure to contact your retailer directly for the most up-to-the-minute information.

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